MEMBER ACCESS RULES
- You must use your key FOB (outside published staffed hours), or scan your membership ID at the front desk (during staffed hours) to be permitted entry to the facilities
- You will not be permitted to access the club without your key FOB outside of staffed hours.
- If the phone with the key FOB installed or the proximity sticker issued to you is lost or stolen, you MUST notify management immediately to have your electronic key replaced. Chicago’s Neighborhood Fitness Centers reserves a right to charge for a replacement electronic key.
- All club rules, including current COVID-19 related, must be followed.
- You may only bring a guest during staffed hours.
- No Tailgating: For the safety and security of everyone at the gym, you may not allow another person to enter the gym with you, or open the door for anyone.
- Never permit someone else to use your phone or proximity sticker to access the gym.
- Please re-rack and return any equipment used to its proper location.
- Violation of club rules may result in any of the following:
- Loss or suspension of key FOB access
- Fines
- Loss of membership
- Key FOB Access Suspended: Key FOB access will be suspended for any memberships that are at least 20 days past due.
- Key FOB access will be suspended on any frozen memberships.
MEMBER ACCESS FAQs
- For iOS devices, does it say "Credential Active"? If not, please make sure:
- your bluetooth is enabled
- you allowed the ACT ID app access to your bluetooth (in iPhone settings)
- For Android devices, does it say "Pass Active"? If not, please make sure you enable NFC on your phone
- Tap on "Settings"
- Select "Connected devices"
- Select "Connection preferences"
- You should see "NFC". Make sure that is enabled
- If you recently reset the PIN on the app, reinstall the app, or got a new phone, you will not have access to the club until we receive your new credentials. Please contact us to have your access restored.
- If the App says Credential or Pass Active, and you're still not able to gain entry, please contact the club you're located at:
- Edgewater Fitness Center: 773-217-0187
- Lincoln Park Fitness Center: 312-315-2818
- Ravenswood Fitness Center: 847-616-1911